Veterans UK Contact | Helpline

Veterans UK helpline

Veterans UK Address

Ministry of Defence
Norcross, Thornton Cleveleys FY5 3WP


Freephone (UK only): 0808 1914 2 18

Telephone (overseas): +44 1253 866 043

Normal Service hours: Monday to Friday 8.00 am to 5.00 pm

When the helpline is closed, callers will be given the option to be routed to Combat Stress or The Samaritans 24hr helpline.

Combat Stress UK

Combat stress is the UK’s leading mental health charity for veterans offering free treatment and support to ex-servicemen and women of the UK Armed Forces.

24 hour free and confidential Helpline for veterans: 0800 138 1619

Text Phone: 07537 404 719


Veterans UK Enquiry Centre

Phone: 0808 1914 2 18

Armed forces pensions enquiries

Joint Personnel Administration Centre (JPAC)

Mail Point 480
Kentigern House
65 Brown Street, Glasgow G2 8EX
Phone: 0800 085 3600

Medals enquiries

MOD Medal Office

Innsworth House
Imjin Barracks


Veterans UK Fraud Helpline

Ministry of Defence Fraud Team

Norcross, Thornton Cleveleys FY5 3ZZ
Phone: 01253 338698

Veterans UK media enquiries

Defence Business Services Press Officer

Phone: 07717 882 014

Operational Legacy Investigations and Inquests – Help for Veterans

SO2 Operational Legacy Support Team

Army Personnel Services Group
Ramillies Building
Monxton Road
Andover SP11 8HJ


Phone: 01264 383435

Veterans UK Website:

Veterans Welfare Service (VWS) UK

The Veterans Welfare Service (VWS) is committed to enhancing the quality of life for veterans and beneficiaries of Veterans UK pensions and compensation schemes, and all their dependants.

VWS provide support to enable the seamless transition from service to civilian life, assist bereaved families or respond to life events that present welfare needs. We achieve this by facilitating access to all appropriate services. VWS caseworkers offer one to one professional help and guidance by telephone, or if needed, during a home visit.

Veterans Welfare Centres in UK

The VWS has 4 Veterans Welfare Centres, providing advice and support across the UK.

Veterans Welfare Centres in London, UK

Centurion (London, SE and SW England)
Phone: 02392 702232

Veterans Welfare Centres in Wales, UK

Kidderminster (South and Central Wales, Midlands and East England)
Phone: 01562 825527

Veterans Welfare Centres in Yorkshire, UK

Norcross VWC (NW England, Yorkshire and Humber, North Wales and IOM)
Phone: 01253 333494

Veterans Welfare Centres in Glasgow, UK

Glasgow (Scotland, NE England, NI and ROI)
Phone: 0141 2242709


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