UK Health Security Agency (UKHSA) Customer Care Phone Number, Address, Services



The UK Health Security Agency (UKHSA) is responsible for protecting every member of every community from the impact of infectious diseases, chemical, biological, radiological and nuclear incidents and other health threats. UKHSA is an executive agency, sponsored by the Department of Health and Social Care.


What services are given by UK Health Security Agency?

UKHSA provides an intellectual, scientific and operational leadership at national and local level. It also serves on the global stage to make the nation’s health secure.

Where to contact UK Health Security Agency (UKHSA)?

Address: UKHSA
Nobel House
17 Smith Square

Main switchboard: 020 7654 8000; +44 20 7654 8000


To make information access requests including Freedom of Information (FOI) requests, Environmental Information Regulations (EIR) requests and data subject access requests (SAR) to UKHSA:

UKHSA Complaints team:


Location: View location here.

How to reach UK Health Security Agency (UKHSA) by Bus / Train / Taxi?

Nearest Bus Stop

  • Horseferry Road (Stop NK) – 87, N3
  • Horseferry Road (Stop NB) – 87, N3
  • Horseferry Road Westminster (Stop NL) – 88
  • Millbank (Stop NH) – 3, C10

Nearby Train Station

Taxi Stand nearer to UKHSA

  • Taxi Westminster
  • Waterloo Cars
  • Blackfriars Airport Transfer Taxi
  • Euro Chauffeurs London

Nearest ATM’s to UKHSA

  • Sainsbury’s Bank ATM
  • Natwest ATM (Horseferry Rd)
  • ATM (Post Office)
  • ATM (Martins)

Contact Freedom of information requests (FOI)

You can make a new FOI request by contacting to the below address through mail.

Address: Information Rights Team
10 South Colonnade
E14 4PU
United Kingdom


How to make a complaint about the UK Health Security Agency?

You can complain to UKHSA in various ways through email, letter, phone or use online webform. UKHSA will make reasonable adjustments to receive, investigate and respond to your complaint.

If your complaint is about NHS Test and Trace, Online form: Get help with coronavirus (COVID-19) enquiries and complaints

Telephone: 119

Complaint about any other area of our work:

Post: UKHSA Complaints Team
17 Smith Square

British Sign Language: BSL users can call 119 using the InterpreterNow app, or on a PC at NHS 119 – British Sign Language (BSL) Service

NHS 119 – British Sign Language (BSL) Service

Vaccination Booking Service: Monday to Friday 09:00-17:00; Saturday 09:00 – 13:00; Sundays and Bank Holidays – Closed

COVID Pass Service: Monday to Friday 09:00-17:00; Saturday 09:00-13:00; Sunday and Bank Holidays – Closed

For NHS Test & Trace Service: Monday to Friday 08:00-18:00; Saturday and Sunday 09:00-13:00

Call 119 for NHS Test and Trace

119 opening times: Monday to Friday – 8am to 6pm, Saturday and Sunday – 9am to 1pm.

Contact UKHSA Press office

Only Journalists and the media can use the contacts


National press office: 020 7654 8400

Chemicals, radiation and environmental hazards press office: 01235 825 405/406

Out of hours: 020 8200 4400

How to contact UKHSA regions, local centres and emergency contacts?

North of England
North East 0300 303 8596 – option 3 (including out of hours)
North West 03442 250 562 – option 5 (including out of hours)
Yorkshire and the Humber 01138 557 290; Out of hours: 07966 140 156
Midlands and East of England
Bedfordshire, Hertfordshire, Milton Keynes, Cambridgeshire, Essex, Norfolk and Suffolk 01223 722 485 or 01223 722 486; Out of hours: 07786 524 406
Lincolnshire, Leicestershire, Northamptonshire, Nottinghamshire and Derbyshire 07966 272 082; Out of hours: 0115 844 1498
West Midlands 01212 329 223/4; Out of hours: 07834 311 393
South of England
Avon, Gloucestershire, Wiltshire, Devon, Cornwall, Somerset and Dorset 0117 968 9161; Out of hours: 07929 826 205
Hampshire, Isle of Wight,Kent, Surrey, Sussex and Thames Valley 01403 214 556 or 01403 214 557; Out of hours: 07789 295 811
Integrated region and centre 020 8495 3900; Out of hours: 07879 667 879

Contact UK Health Security Agency (UKHSA) on Social Media

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