Travelex Exchange office in Terminal 3
Address: Travelex UK Ltd, Terminal 3, Hounslow, TW6 1QG
Direction: Heathrow Terminal 3 Millenium Airside Departures
Contact: +44 845 872 7627, 08458727627
Email: UKRetailTeamManagerLHRT3@travelex.com
Website: travelex.co.uk
Hours of Operation: Monday – Sunday – 04.45 – 22.15
View location of Travelex Exchange Heathrow Terminal 3 – Millenium, on google maps
Travelex Exchange rates:
Find exchange rates in travelex exchange here : www.travelex.co.uk/currency/exchange-rates
Delivery of Foreign Currency Banknotes and Travellers Cheques
The following delivery times will apply if you choose to have your foreign currency banknotes and travellers cheques delivered to your home address or office address.
| Order Confirmed | Order delivered |
| Before 3pm Monday to Thursday | Next working day |
| After 3pm Monday to Wednesday | Second working day |
| After 3pm Thursday and before 3pm Friday | Monday |
| After 3pm Friday and anytime Saturday to Sunday | Tuesday |
Return or a replacement of Cash Passport
Contact: 0845 8727 627
Opening hours: Monday to Friday 8.00 a.m. – 10.00 p.m,
Saturday and Sunday 10.00 a.m. – 8.00 p.m.
Orders for Collection
Contact: 0845 8727 627
Opening hours: Monday to Friday 8.00 a.m. – 10.00 p.m,
Saturday and Sunday 10.00 a.m. – 8.00 p.m.
Email: helpdesk.onlinetravelmoney@travelex.com.
Corrections and Complaints
Contact: 0845 8727 627
Email: customerservices@travelex.com
Website: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN.
By written: Travelex, Customer Services Department, Unit 5, Maple Grove Business Centre, Lawrence Road, Hounslow, TW4 6DR.
Refund Service Centre
You can contact Refund Service Centre for Travelex, Visa Interpayment or Thomas Cook Mastercard cheques lost or Stolen and for any assistance
By email: tcassistance@travelex.com
By fax: +44 (0) 1733 503088
By telephone: +44 (0) 1733 279865 (Interpayment Visa);
+44 (0) 1733 279760 (Travelex, Thomas Cook Mastercard)
Supercard
You can contact the Supercard program manager, Tuxedo, if there is a problem with a transaction on your old Supercard,
Telephone: +44 203 503 0945
Email: support@supercard.io
Travellers Cheques Encashment Services
Telephone No: +44 (0) 1733 279760 option 2
Email: travellerscheques@travelex.com
By fax: +44 (0) 1733 503088
Online Price Promise
By email: customerservices@travelex.com
By written addressed : Travelex Price Promise, Worldwide House, Thorpe Wood, Peterborough, PE3 6SB (You must receive your claim within 14 Business Days after purchase. You must respond to any further information we request from you in order to process your claim within 5 Business Days of our request, otherwise you will be unable to claim.).
By telephone: 0845 8727 627
International Payments Price Promise
Commitment by: UKForex, Registered Office: 4th floor, Friary Court, 13-21 High Street, Guildford, Surrey, GU1 3DL. Registered in England and Wales under number 04631395
Email: customerservice@travelex.ukforex.co.uk. (For documentry evidence)
Website: internationalpayments.travelex.co.uk
Time: 10.00am – 9.59am (24 Hours)
Travelex International Payments
Office Address: 1st Floor, 85 Gracechurch Street, London EC3V 0AA, United Kingdom
Phone: 0207 614 4185
International Phone no.: +44 207 614 4185
Fax: +44 207 614 4180
Email:
General Enquiries: info@travelex.ukforex.co.uk
Technical Support: system@travelex.ukforex.co.uk
Travelex Same Day Delivery Service
Office: Travelex 4th floor, Kings Place, 90 York Way, N1 9AG.
Business work days: Monday – Friday 9am to 5pm
Contact: 0845 366 4425
Buy Back Guarantee
Validity:
Collection from store: 45 days from the original collection date
Home delivery: 45 days from the day of purchase
Travelex Multi-currency Cash Passport
Call Card Services: 0800 260 0355
Email: prepaid_cardservices@mastercard.com
Freephone numbers services: Multi-currency Card and
VAT Information
Your enquiry around eligibility to claim the VAT refund in the UK, contact
Office: HM Revenue & Customs
Contact no: 0845 010 9000
Website: www.hmrc.gov.uk
Agents for fees & their websites:
Global Blue – taxfree@global-blue.com
Premier Tax Free – info@uk.premiertaxfree.com
UK Tax Free Refunds – office@uk.eurorefund.com
GB Tax Free – info@gbtaxfree.com
Refund stores located at Heathrow
Terminals 1 & 4: Landside & Airside Departures open daily from 5:00am–10:00pm
Terminal 3: Landside & Airside Departures open daily from 6:30am- 10:00pm
Terminal 5: Landside & Airside Departures open daily from 6:00am-10:00pm
Media enquiries regarding the Travelex Group
Contact: +44 7748 933811 (within UK)
For all other media enquiries
Contact: +44 7917 183325 (within UK)
Services available at Travelex Exchange London:
- Cash Passport
- Delivery Options
- Vat Refunds
- Travel Insurance
- Phone Cards
- Buy Back Guarantee
- Western Union
- Travellers Cheques
- Supercard
- Travelex Money App