Department for Work and Pensions (DWP), UK Customer Care Phone Number, Address, How to get Pension / Disability Services, Complain Procedures

The Department for Work and Pensions (DWP) is a Government Department in United Kingdom of His Majesty’s Government responsible for welfare, pensions and child maintenance policy. It is the second largest governmental department in terms of employees and the largest in terms of expenditure. It administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.



Headquarters Address: Caxton House, 7th Floor, 6–12 Tothill Street, London, SW1H 9NA

DWP Helpline: 0844 556 9355


What are the Responsibilties of Department for Work and Pensions (DWP), UK?

  1. Understand & Deal with the causes of poverty rather than its symptom.
  2. Encourage people to work and making work pay.
  3. Encourage disabled people and ill health to work and be independent.
  4. Poviding decent income for people of pension age and promoting saving for retirement.
  5. Providing value for money and reducing levels of fraud and error.
  6. Reduce work-related death and serious injury in workplaces through the Health and Safety Executive.

In what ways DWP perform their Services in UK?

  • Through Jobcentre Plus
  • The Pension Service
  • Child Maintenance Service and with
  • Partner organisations.

Jobcentre Plus

Jobcentre Plus helps people move from benefits into work and helps employers advertise jobs. Employee who was unable to work because of a health condition or disability (or) unemployed person can have the benefits.

The Pension Service

Pension Service provides pensions, benefits and retirement information for current and future pensioners in the UK and abroad. Below services are provided for pensioners,

  • State Pension
  • Pension Credit
  • Winter Fuel Payment
  • Cold Weather Payment

Child Support Agency and Child Maintenance Service

It is financial support to help a child’s daily cost for living when the parents have separated who are unable to make their own family-based arrangements. The Child Support Agency and Child Maintenance Service are,

  • calculate how much maintenance the paying parent should pay to the receiving parent
  • collect the maintenance payments, if necessary

What are the Service Standards provided from the Department for Work and Pensions (DWP)?

  1. What service you can expect from DWP
  2. What DWP expect from you
  3. How you can get in touch with us.
  4. How long it will take for us to get back in touch with you.

You can get Order copies of a leaflet through, complete the form and send to:

Address: APS Group
Unit C
Orion Business Park
Bird Hall Lane
Cheadle Heath


Fax: 0161 495 4840

You may Download the order form and mail to or Fax: 0300 373 0125 allowing up to 5 working days from receipt of order to delivery. You can also contact HH Global Client Services Team by Email: for order queries.

Who will get dwp cost of living payment 2023-2024?

UK Households who has low incomes will get benefit of dwp cost of living payment

What are the Carers and disability benefits deal by DWP, UK?

  • Carer’s Allowance
  • Attendance Allowance
  • Disability Living Allowance (DLA)
  • Personal Independence Payment (PIP)

What are the Disability Service Centre in Department for Work and Pensions (DWP), UK?

Telephone: 0800 121 4433

Textphone: 0800 121 4493

Telephone: Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433

British Sign Language (BSL) video relay service if you’re on a computer: Monday to Friday, 9am to 5pm

What are the Ministerial Department supports DWP, UK?

Departments Services
Executive non-departmental public body Disabled People’s Employment Corporation (GB) Ltd
Health and Safety Executive
Money and Pensions Service
The Pensions Regulator
Advisory non-departmental public body Industrial Injuries Advisory Council
Social Security Advisory Committee
Tribunal The Pension Protection Fund Ombudsman
The Pensions Ombudsman
Public corporation National Employment Savings Trust (NEST) Corporation
Office for Nuclear Regulation
Pension Protection Fund
Other Independent Case Examiner
Remploy Pension Scheme Trustees Ltd

DWF, UK Media Enquiries

National and local media enquiries, including Scotland and Wales

Address: DWP Press Office
Caxton House
Tothill Street

Telephone: 0115 965 8828 (Also uesd outside of normal office hours)



How to make Freedom of Information (FOI) request in Department for Work and Pensions (DWP), UK?

By Post

Address: Freedom of Information requests
Department for Work and Pensions
Caxton House
Tothill Street
United Kingdom

By email


How can you get benefits from Department for Work and Pensions Policies in UK?

You can send any questions regarding policies to the Department for Work and Pensions (DWP) ministerial correspondence team. The team aim to reply to questions about policies within 4 weeks.

Mailing Address: Ministerial Correspondence Team
Caxton House
Tothill Street

You can send your question using the online contact form.

How to make a Complaint in Department for Work and Pensions (DWP), UK?

You can view how to complain about the service you get from the Department for Work and Pensions (DWP) or from an organisation that provides its services through the above link.

Is there any problem / complaint with reaching Department for Work and Pensions (DWP), UK Address or Phone number? Please report any issues using the below comment form.

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