Austrian Airlines Office Address / Phone number / Email in London, UK 5

Austrian Airlines UK Address, Phone number, Email, Baggage allowance details

About Austrian Airlines

Austrian Airlines was established in 1957 (as Austrian Airlines), commenced operations in 30 september 1957. It is the flag carrier airline of Austria and a subsidiary of the Lufthansa Group.
Austrian Airlines is headquartered at the grounds of Vienna International Airport in Schwechat.
Austrian Airlines operates 6 domestic and more than 120 international year-round and seasonal destinations in 55 countries as of July 2016.

Austrian Airlines London, UK Address:
Airport Office:
Airport Counter
Handling Agent: Menzies Aviation
Terminal 2 – Zone B
Heathrow Airport
Middx TW6 1FB
Cargo Office:
Lufthansa Cargo
c/o Menzies Aviation
Building 557
Shoreham Road West
London Heathrow Airport

Internet Helpdesk
+43 5 1766 1061
Agency Helpdesk
+44 870 1 257 257
Reservations, Fares & Flight enquiries
for reservation queries please contact our Call Centre (see telephone number below) or if booked via travel agent please contact them directly
+44 3701 242625 (within the UK only)
Missing baggage LHR:
if your enquiry concerns missing baggage at London Heathrow please contact our handling agent:
Global Baggage Solutions on +44 870 220 8136
+44 3701 242625 (flight enquiries)
Cargo Office: +44 871 522 1000


Working hours
Internet Helpdesk
Mon-Sun: 07:00-19:00 (lct Austria)
Reservations, Fares & Flight enquiries
Mon-Sun: 08:00-18:30
Global Baggage Solutions
Mon-Sun: 08:00-20:00
Ticket Desk:
Mon-Sun: 04:30-20:30
Mon-Sun: from 04:00

Austrian Airlines Baggage Allowance

View Austrian Airlines Hand | Cabin baggage, Checked baggage, Excess baggage allowance here.

Cabin / Hand Baggage

Economy Class: 1 x 8 kg
Business Class: 2 x 8 kg

Checked / Check in Baggage

Excess Baggage

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5 thoughts on “Austrian Airlines Office Address / Phone number / Email in London, UK

  • Jessica Dixon

    Booking reference: JHCE6B
    Flight number: 0S 0721
    Ticket: 2572149914725
    Dear whoever it may concern
    Your compensation forms online do not appear to be working so I have resorted to sending a direct email, in the hope my complaint will be followed up upon
    Myself and my group were travelling to Budapest from London, via Vienna on the 3rd August. Both flights were being run by Austrian airlines. Due our first flight being delayed, we ended up being stranded in Vienna. After eventually making to Budapest, our bags remained in Vienna. They did not arrive until the night of the 4th August. As a result, I was forced to buy multiple items, such as a change of clothes and toiletries. As I was also attending a taekwondo camp, I also had to buy sports gear. As this expenditure of funds should not have been necessary had our baggage arrived at the correct time, I am requesting reimbursement for this expenditure.
    The full list of items I was forced to buy ,and request reimbursement, for is as follows:
    -Shower gel
    -Iron tablets (Ferrous Fumarate)
    -Sports Bra
    -Sports top
    -Sports leggings
    -Change of clothes

    Please be so kind as to direct this email to the correct department. I am also very happy to send copies of the (numerous receipts as well as my several boarding passes.
    Many thanks.

  • Katherine White

    Who will be my point of contact with regards to a claim for compensation due to your flight being delayed which made my husband and myself miss our connecting flight – this is a delayed claim due to the terrible service from Lufthansa now telling us we have to contact you – to make a claim from back on 20th July, 2019

  • Philip

    I would like to know how you have flights scheduled
    to Armenia in August via when the country
    is still closed to tourists due to pandemic.
    I am hoping I’ll be able to visit Armenia in
    September at the latest.

  • Marie Mosalski

    When will I receive a refund refund for my cancelled flight of May 12
    MARIE Mosalski
    Booking code VXRU9P
    Ticket number 257-215367074
    Returning 16 may

    I look forward to hearing from you

  • Mrs Ann Baldwin

    My husband and I have a flight booked to Innsbruck on 1-10-20, Booking code KEIHJV and want to postpone it until 30-9-21 but I cannot contact your service centre to arrange this. Could someone please help.