Vanquis Bank Limited, UK


Vanquis Bank Limited, UK

About Vanquis Bank Limited

2002 – Vanquis Bank registered!

  • Vanquis Bank is set up by Provident Financial Group.

2003 – Over 36,000 Customers Accepted!

  • The Customer Service call centre is set up at Chatham in Kent.
  • Vanquis Bank becomes authorised and regulated by the Financial Services Authority.
  • Vanquis Bank launches its first direct mail campaign with the first credit cards issued in May.
  • Vanquis Bank is licensed by the OFT for Consumer Credit business.

2004 – Over 77,000 Customers Accepted!

  • After a successful pilot, Provident Financial Group gives Vanquis Bank the green light to grow.

2005 – Over 196,000 customers accepted!

  • Staffing levels are increased at Vanquis Bank head office requiring a move to new premises in Arthur Street, London.

2006 – Over 341,000 customers accepted!

  • Vanquis Bank launches its first website and starts advertising on the Internet.
  • Vanquis Bank launches its first customer satisfaction survey.

2007 – Over 485,000 customers accepted!

  • Vanquis Bank test various new marketing channels such as door-drops and magazine inserts.

2008 – Over 673,000 customers accepted!

  • The customer satisfaction survey reveals that over 80% of customers would recommend Vanquis Bank to a friend.
  • The Customer Service call centre moves into brand new larger premises in Chatham, Kent.

2009 – Over 840,000 customers accepted!

  • Vanquis Bank launches a new brand identity.
  • New website and credit cards are launched.
  • Vanquis Bank was named Credit Today’s Credit Card Provider of the Year

2010 – Over 1,210,000 customers accepted!

  • Vanquis Bank was named Credit Today’s Credit Card Provider of the Year for two consecutive years.

2011 – Over 1,504,000 customers accepted!

  • Vanquis Bank launches its High Yield fixed term bond products.
  • Vanquis Bank was named Credit Today’s Credit Card Provider of the Year for the 3rd year in a row
  • The new accounts call centre moves into larger premises in Bradford, expanding Customer Services in Chatham.

2012 – Over 1,700,000 customers accepted!

  • Vanquis Bank becomes an international bank, booking its first account in Poland.
  • Vanquis produce a co-branded Argos Visa Credit Card.
  • Vanquis was again named Credit Today’s Credit Card Provider of the Year 2012.
2013 – Over 2,100,000 customers accepted!
 Find Vanquis Bank, UK Phone number, Website,  etc details are here:

Phone Number: 

01623 23 23 23 24 hours a day

Call Customer Services On:

0330 099 3000

Website: www.vanquis.co.uk

Opening Hours:

8am – 8pm Monday to Friday

9am – 5:30pm on Saturday

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