Legal Aid Agency, South Tyneside, UK


For General Enquiries

Legal Aid Agency
Unit B8
Berkley Way
Viking Business Park

Jarrow
South Tyneside
NE31 1SF

DX 742350 JARROW

CCMS Application

If you are unable to access CCMS due to a technical issue and have an urgent application or amendment to submit, please contact our Casework Team on paper via contactcivil@legalaid.gsi.gov.uk

For Contingency process

http://ccmstraining.justice.gov.uk/contact-use/when-ccms-isnt-working

Online Support Team

If you are unable to complete a task in CCMS due to a technical issue, please contact online support team.

Tel: 0300 200 2020

Working Hours: Monday to Friday, 9:00 – 17:00

Email: online-support@legalaid.gsi.gov.uk

NOTE: Please note that the Online Support Team are not able to provide assistance with case specific process queries, those should be submitted in CCMS as a case enquiry or a general enquiry.

Customer Service Team

Tel: 0300 200 2020

Working Hours: Monday to Friday 9:00 to 17:00 (excluding bank holidays)

Payment Information

If you have a remittance/PSOA query about your transactions, please contact

paymentinformation@legalaid.gsi.gov.uk

CCMS Team

For any feedback regarding training for the CCMS team, please contact

CCMS.team@legalaid.gsi.gov.uk

CCMS Service Delivery Team

For any feedback regarding system enhancements, please contact

CCMSservicedelivery@legalaid.gsi.gov.uk

Email: online-support@legalaid.gsi.gov.uk

Complaints

If you have technical issues and are unable to access CCMS then you may email your complaint to

Legal Aid Agency
Berkley Way
Viking Business Park
Jarrow
NE31 1SF
or
DX742350
Jarrow2

Email: Complaints@legalaid.gsi.gov.uk

Provider Records

If you want to change or add a barrister’s legal aid account details, VAT status query, want to add a new barrister to your CCMS account or have a query re a hold on counsel’s account, please contact

Telephone Number: 0203 3346177

Email: ProviderRecords-London@legalaid.gsi.gov.uk

Debt Recovery Unit (DRU)

Email: zzrecoveryservices@legalaid.gsi.gov.uk

Crime

Contact the AGFS team

Online Billing Processing dates for criminal claims: https://www.gov.uk/guidance/crime-processing-dates

Criminal guidance documents: https://www.gov.uk/guidance/funding-and-costs-assessment-for-civil-and-crimematters

Email: advocates-fee@legalaid.gsi.gov.uk

Telephone number: 0115 852 6000

Crime Queries for Prior Approval applications, Email: Crime.Queries@legalaid.gsi.gov.uk

High Cost Crime, Email: highcostcrime@legalaid.gsi.gov.uk

Special Prep and Wasted Prep team

If you have a query about special or wasted preparation please contact,

Email: specialpreparation@legalaid.gsi.gov.uk

Civil for FAS/FGF/Civil claims

Family and civil guidance and information: https://www.gov.uk/topic/legal-aid-for-providers/civil

Email: ContactCivil@legalaid.gsi.gov.uk

Telephone number: 0300 200 2020

Working Hours: Monday to Friday, 9:00 – 17:00 (excluding bank holidays)

VHCC Family

Email: vhcc.queries@legalaid.gsi.gov.uk

High Cost Civil

Email: highcostcivil@legalaid.gsi.gov.uk

Exceptional Cases Funding

You should contact the ECF team if your query relates to an application for exceptional case funding, e.g. Inquests

Email: ECF@legalaid.gsi.gov.uk

Contract Managers

If you do not feel that your query falls under any of the above mentioned teams you can contact the Contract Manager team on the below email addresses.

Bar CM Enquiry (London Chambers) BarCMEnquiryLC@legalaid.gsi.gov.uk

Bar CM Enquiry (Non-London Chambers) <barcmenquiry@legalaid.gsi.gov.uk>

Technical Support

Freedom of Information requests

Data Access and Compliance Unit
Postal Point 10.31, Floor 10
102 Petty France
London
SW1H 9AJ

 

 

 

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